Terms & Conditions
These general conditions of sale (hereinafter the “General Conditions”) apply to any purchase made by a natural person (hereinafter the “CUSTOMER”) on the rocknfreelife.com website (hereinafter the “ SITE ") with ROCK'NFREELIFE®, SASU registered in the trade and companies register 85065053200011 under number 85065053200011, with its head office at 82 ROUTE LEON LACHAMP, 13009, MARSEILLE, FRANCE, France Tel: 06.59.09.83.56, email: email@example.com (hereinafter the “SELLER”).
Any order placed on the Site implies the unconditional acceptance of the CLIENT of these terms and conditions
ARTICLE 1. DEFINITIONS
The following terms have the following meanings in these Terms and Conditions:
- "CLIENT" : designates the contractual partner of the SELLER, who guarantees to have the quality of consumer as defined by the law and the French jurisprudence. As such, it is expressly provided that the CLIENT acts outside any usual or commercial activity.
- " DELIVERY " : refers to the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address indicated during the order.
- "PRODUCTS" : refers to all the products available on the SITE.
- "TERRITORY" : indicates the Metropolitan FRANCE (except DOM / TOM).
ARTICLE 2: OBJECT
These General Conditions govern the sale by the SELLER to his CLIENTS of the PRODUCTS.
The CLIENT is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the sales department of the SELLER in order to benefit from separate contractual conditions
ARTICLE 3. ACCEPTANCE OF THE GENERAL CONDITIONS
The CUSTOMER agrees to read these General Conditions carefully and accept them, before proceeding to the payment of an order of PRODUCTS passed on the SITE.
These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CLIENT is invited to read carefully, download, print the General Conditions and to keep a copy.
The SELLER advises the CUSTOMER to read the General Conditions with each new order, the last version of the said Conditions applying to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm the said order, the CLIENT acknowledges having read, understood and accepted the General Conditions without limitation or condition.
ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE
To be able to buy a PRODUCT, the CLIENT must be at least 18 years old and have the legal capacity or, if it is minor, be able to justify the agreement of its legal representatives.
The CUSTOMER will be asked to provide information allowing them to be identified by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. DELIVERIES can be tracked, where applicable, using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email, at firstname.lastname@example.org, in order to obtain information on the status of their order.
The information that the CUSTOMER provides to the SELLER during an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, his identity, his eligibility and the information provided.
ARTICLE 5. ORDERS
Article 5.1 Product characteristics
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under the applicable law.
The CLIENT undertakes to read this information carefully before placing an order on the SITE.
Unless expressly stated otherwise on the SITE, all the PRODUCTS sold by the SELLER are new and in compliance with the European legislation in force and the standards applicable in France.
Article 5.2. Order procedure
Orders of PRODUCTS are directly placed on the SITE. To place an order, the CLIENT must follow the steps described below (please note however that depending on the CUSTOMER's start page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchasing options
The CUSTOMER must select the PRODUCT (s) of his choice by clicking on the PRODUCT (s) concerned and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CLIENT's basket. The latter can then add to his basket as many PRODUCTS as he wants.
Once the PRODUCTS selected and placed in his basket, the CLIENT must click on the basket and check that the contents of his order is correct. If the CLIENT has not yet done so, he will then be asked to identify himself or to register.
Once the CUSTOMER has validated the contents of the basket and has identified / registered, will be brought to his attention an online form completed automatically and summarizing the price, applicable taxes and, where applicable, the costs of delivery.
The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.
The CUSTOMER may then proceed to the payment of the PRODUCTS by following the instructions on the SITE and provide all the information necessary for billing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the right options have been selected. Orders placed must include all the information necessary for the proper processing of the order.
The CLIENT must also select the delivery method chosen.
5.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CLIENT by email, provided that the email address provided through the registration form is correct. .
The SELLER does not send any order confirmation by post or fax.
During the ordering process, the CUSTOMER must enter the information required for billing (the sign (*) will indicate the mandatory fields to be filled in for the CUSTOMER's order to be processed by the SELLER).
In particular, the CUSTOMER must clearly indicate all the information relating to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the DELIVERY address.
The CLIENT must also specify the means of payment chosen.
Neither the order form that the CLIENT establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitutes an invoice. Whatever the method of order or payment used, the CUSTOMER will receive the original invoice to the DELIVERY of the PRODUCTS, inside the package.
5.3. Date of the order
The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE begin to run only from this date.
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros all taxes included, as well as the applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the address of DELIVERY and the carrier or mode of transportation chosen).
Prices include in particular the value added tax (VAT) at the rate in effect on the date of order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
Vendor prices of the SELLER are subject to change. As a result, the prices listed on the SITE may change. They can also be modified in case of offers or special sales.
The prices indicated are valid, except gross error. The applicable price is that indicated on the SITE on the date on which the order is placed by the CLIENT.
5.5. Availability of PRODUCTS
The professional undertakes to deliver the PRODUCT on the date or within the time indicated to the CLIENT, unless the parties have agreed otherwise.
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.
In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable.
In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, propose an alternative PRODUCT of quality and equivalent prices, accepted by the CLIENT.
If the CLIENT decides to cancel his order of unavailable PRODUCTS, he will obtain the refund of all the sums paid for the unavailable PRODUCTS at the latest within thirty (30) days of the payment.
ARTICLE 6. RIGHT OF WITHDRAWAL
The terms of the right of withdrawal are provided for in the "policy of retraction", a policy available in Annexe 1 hereof and accessible at the bottom of each page of the SITE via a hypertext link.
ARTICLE 7. PAYMENT
7.1. Means of payment
The CUSTOMER may pay his PRODUCTS online on the SITE according to the means proposed by the SELLER.
The CLIENT guarantees to the SELLER that he holds all the authorizations required to use the means of payment chosen.
The SELLER shall take all necessary measures to ensure the security and confidentiality of the data transmitted online as part of the online payment on the SITE.
It is specified that all payment information provided on the SITE is transmitted to the bank of the SITE and are not processed on the SITE.
7.2. Payment date
In the case of a single payment by credit card, the CUSTOMER's account will be debited upon the order of PRODUCTS placed on the SITE.
In case of partial DELIVERY, the total amount will be debited from the account of the CLIENT at the earliest when the first parcel will be shipped. If the CUSTOMER decides to cancel the order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.
7.3. Delay or refusal of payment
If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the Customer Service of the SELLER to pay the order by any other means of payment.
In the event that, for whatever reason, opposition, refusal or otherwise, the transmission of the flow of money due by the CUSTOMER would prove impossible, the order would be canceled and the sale automatically terminated.
ARTICLE 8. PROOF AND ARCHIVING
Any contract concluded with the CLIENT corresponding to an order of an amount exceeding 120 euros TTC will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code.
The SELLER agrees to archive this information in order to follow up transactions and to produce a copy of the contract at the CLIENT's request.
In case of dispute, the SELLER will have the opportunity to prove that his electronic tracking system is reliable and that he guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF PROPERTY
The SELLER remains the owner of the PRODUCTS delivered until their complete payment by the CLIENT.
The above provisions do not prevent the transfer to the CLIENT, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the reservation. ownership, as well as the risk of damage they may cause.
ARTICLE 10. DELIVERY
The terms of DELIVERY of the PRODUCTS are provided for in the "delivery policy" referred to in Annexe 1 hereof and accessible at the bottom of each page of the SITE via a hypertext link.
ARTICLE 11. PACKAGING
The PRODUCTS will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Annex 1 - Withdrawal policy.
ARTICLE 12. GUARANTEES
Apart from the commercial guarantees that the SELLER may offer for certain PRODUCTS, all Customers benefit from "legal" guarantees, for all the PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the Code de the consumption
Article 12.1. Compliance guarantee
Article L. 217-4 of the Consumer Code : “The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility ”.
Article L.217-5 of the Consumer Code : "The good is in conformity with the contract: 1 ° If it is suitable for the use usually expected of a similar good and, if applicable: - if it corresponds to the description given by the seller and has the qualities that this one presented to the buyer as a sample or model; - if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2 ° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted ”.
The SELLER is likely to respond to existing defects of conformity during the delivery and the lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to him or was carried out under his responsibility.
The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the PRODUCT (Article L.217-12 of the Consumer Code)
In case of lack of conformity, the CLIENT may request the replacement or repair of the PRODUCT, at his choice. However, if the cost of the CLIENT's choice is manifestly disproportionate compared to the other possible option, given the value of the PRODUCT or the size of the defect, the SELLER may proceed to a refund, without following the chosen option. by the customer.
In the event that a replacement or repair would be impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address ROCK'NFREELIFE® 82 ROUTE LEON LACHAMP, 13009, MARSEILLE, FRANCE.
Finally, the CLIENT is exempted from reporting the proof of the existence of the lack of conformity of the PRODUCT during the twenty-four (24) months following the issue of the PRODUCT except for the second-hand goods for which this deadline is fixed at six ( 6) months. (Article L. 217-7 of the Consumer Code).
It is specified that the present legal guarantee of conformity applies independently of the commercial guarantee granted, if necessary, on the PRODUCTS.
Article 12.2. Guarantee of hidden defects
The SELLER is bound by the guarantee for hidden defects in the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the CUSTOMER would not have acquired it, or would not have given it away. than a lesser price, if he had known them. (Article 1641 of the Civil Code)
This guarantee allows the CLIENT who can prove the existence of a hidden defect to choose between the refund of the price of the PRODUCT if it is returned and the refund of a part of its price, if the PRODUCT is not returned.
In the event that a replacement or repair would be impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address ROCK'NFREELIFE® 82 ROUTE LEON LACHAMP, 13009, MARSEILLE, FRANCE. Action resulting from redhibitory defects must be brought by the CLIENT within two (2) years from the discovery of the defect. (1er paragraph of article 1648 of the Civil Code)
ARTICLE 13. RESPONSIBILITY
The responsibility of the SELLER shall in no case be engaged in case of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, including the seizure of his order.
The SELLER can not be held responsible for, or considered as having failed in the present, for any delay or non-performance, when the cause of the delay or the non-performance is linked to a case of force majeure as it is defined by the jurisprudence French courts and tribunals.
It is also specified that the SELLER does not control the websites that are directly or indirectly related to the SITE. Consequently, it excludes any liability for the information published therein. Links to third party websites are provided for informational purposes only and no warranty is provided as to their content.
ARTICLE 14. FORCE MAJEURE
The responsibility of the SELLER can not be implemented if the non-execution or the delay in the execution of one of its obligations described in these GSC derives from a case of absolute necessity.
There is force majeure in contractual matters when an event outside the control of the debtor, which could not be reasonably foreseen at the time of the conclusion of the contract and whose effects can not be avoided by appropriate measures, prevents the performance of its obligation by the debtor.
If the impediment is temporary, the performance of the obligation is suspended unless the delay resulting therefrom does not justify the termination of the contract. If the impediment is final, the contract is automatically settled and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.
As such, the responsibility of the SELLER can not be engaged in particular in case of attack of hackers, unavailability of equipment, supplies, spare parts, personal equipment or other, interruption of electronic communications networks, and 'in case of occurrence of any circumstance or event outside the will of the SELLER intervening after the conclusion of the GSC and preventing the execution under normal conditions.
It is specified that, in such a situation, the CLIENT can not claim the payment of any compensation and can not bring any action against the SELLER.
In case of occurrence of one of the aforementioned events, the SELLER will endeavor to inform the CLIENT as soon as possible.
ARTICLE 15. PERSONAL DATA
The SELLER collects personal data about his CLIENTS on the SITE, including through cookies. CUSTOMERS may disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CLIENT's account, analyze the orders and, if the CUSTOMER has expressly chosen this option, send him commercial prospecting letters, newsletters, promotional offers and / or special sales information, unless the CLIENT no longer wishes to receive such communications from the SELLER.
The CLIENT's data is kept confidential by the SELLER for the purposes of the contract, its execution and in compliance with the law.
CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to the service providers of the SELLER involved in the ordering process. For commercial purposes, the SELLER may transfer to his business partners the names and contact details of his CLIENTS, provided that they have expressly given their prior consent when registering on the SITE.
The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask his CUSTOMERS if they wish to receive commercial solicitations from his partners.
In accordance with 78 17 Law 6-1978 of January 2016 relating to Data Protection and Liberties and 679 (27) of the European Parliament and of the Council of 2016 April 95 concerning the protection of natural persons in regarding the processing of personal data and the free movement of such data, and repealing Directive 46 / XNUMX / CE (General Data Protection Regulation known as RGPD), the SELLER ensures the implementation of persons concerned.
It is recalled that the CUSTOMER whose personal data are processed benefits from the rights of access, rectification, updating, portability and erasure of information concerning him, in accordance with the provisions of Articles 39 and 40. the amended Data Protection Act and the provisions of Articles 15, 16 and 17 of the European General Regulation on the Protection of Persons (RGPD).
In accordance with the provisions of article 38 of the amended Data Protection Act and the provisions of article 21 of the GDPR, the CUSTOMER may also, for legitimate reasons, oppose the processing of data concerning him, without reason and without fresh.
The CUSTOMER can exercise these rights by sending an email to the address: email@example.com or by sending a letter to ROCK'NFREELIFE® 82 ROUTE LEON LACHAMP, 13009, MARSEILLE, FRANCE.
It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.
ARTICLE 16. COMPLAINTS
The SELLER provides the CUSTOMER with a “Customer Telephone Service” at the following number: 06.59.09.83.56 (non-premium rate number). Any written complaint from the CUSTOMER must be sent to the following address: ROCK'NFREELIFE® 82 ROUTE LEON LACHAMP, 13009, MARSEILLE, FRANCE.
ARTICLE 17. INTELLECTUAL PROPERTY
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark law and / or patents.
These elements are the exclusive property of the SELLER. Anyone who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER's authorization in writing.
This authorization of the SELLER will in no case be granted definitively. This link must be deleted at the request of the SELLER. Hypertext links to the SITE using techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, total or partial, of the SITE and its contents, by whatever process, without the express prior authorization of the SELLER, is prohibited and will constitute an infringement sanctioned by articles L.335-2 and following and articles L.713-1 and following of the Code of Intellectual Property.
Acceptance of these GTC is worth recognition by the CUSTOMER of the intellectual property rights of the SELLER and commitment to respect them.
ARTICLE 18. VALIDITY OF GENERAL CONDITIONS
Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions can not affect the validity of these General Conditions. Such modification or decision does not authorize the CUSTOMERS to disregard the present General Conditions.
Any conditions not expressly dealt with herein shall be governed by the use of the retail trade sector, for companies whose head office is in France.
Article 19. MODIFICATION OF THE GENERAL CONDITIONS
These Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Terms and Conditions are accurately dated and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.
Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.
Article 20. JURISDICTION AND APPLICABLE LAW
THESE TERMS AND CONDITIONS AND THE RELATIONSHIP BETWEEN THE CLIENT AND THE SELLER ARE GOVERNED BY FRENCH LAW
IN CASE OF DISPUTE, ONLY THE FRENCH COURTS WILL BE COMPETENT.
However, prior to any recourse to the arbitral or state judge, the Customer is invited to contact the SELLER's claim department.
If no agreement is found or if the CUSTOMER justifies having tried, beforehand, to resolve his dispute directly with the SELLER by a written complaint, then an optional mediation procedure, conducted in a spirit of loyalty and good will be proposed. faith in order to reach an amicable settlement upon the occurrence of any conflict relating to this contract, including its validity.
To initiate this mediation, the CUSTOMER can contact the SELLER's mediator: Mr. Benjamin PUGNAT, whose contact details are: firstname.lastname@example.org – 06.59.09.83.56 and who can be contacted via this link: www.rocknfreelife.com.
The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict.
As mediation is not mandatory, the CLIENT or the SELLER may withdraw from the process at any time.
IN THE HYPOTHESIS OR MEDIATION FAILURE OR WOULD NOT BE ENVISAGED, THE LITIGATION WHICH MAY HAVE CREATED A COMPLIANCE WILL BE CONFERRED TO THE COMPETENT JURISDICTION DESCRIBED ABOVE.
Principle of withdrawal
The CLIENT has in principle the right to withdraw by returning or returning the PRODUCT to the SELLER.
For this, the PRODUCT must be returned or returned without undue delay, and no later than fourteen (14) days after the communication of its decision to retract, unless the SELLER proposes to recover the PRODUCT itself.
In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day the CUSTOMER, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUCT.
In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order of a single PRODUCT delivered in several lots), the withdrawal period will expire fourteen (14) days after the day the CUSTOMER, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last PRODUCT delivered.
If the CUSTOMER's order covers more than one PRODUCT and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day the CUSTOMER, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise his right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the CUSTOMER must notify his decision to withdraw by means of an unambiguous declaration (for example, letter sent by the post, fax or e-mail) to: ROCK'NFREELIFE® 82 ROUTE LEON LACHAMP, 13009, MARSEILLE, FRANCE or email@example.com .
He can also use the form below:
To the attention of: ROCK\'N FREE LIFE
SELLER Phone Number: 06.59.09.83.56
SELLER's email address*: firstname.lastname@example.org
I hereby notify you of my retraction of the contract for the sale of the PRODUCT below:
N ° of the invoice:
N ° of the purchase order:
- Ordered on [________________] / received on [________________]
- Method of payment used:
- Name of the CLIENT and, if applicable, the beneficiary of the order:
- CLIENT's address:
- Delivery address :
- CLIENT's signature (except in the case of transmission by email)
In order for the withdrawal period to be respected, the CLIENT must transmit his communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of the retraction
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs (with the exception of additional costs arising, where applicable, from the CUSTOMER's choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT and after validation of the quality department on the general condition of the product(s).(Article L.221-24 of the Consumer Code).
The SELLER will make the refund using the same means of payment as the CLIENT used for the initial transaction, unless the CLIENT expressly agrees to a different means, in any event, this refund will not incur any costs. to the customer.
The SELLER is not required to reimburse the additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method proposed by the SELLER.
The SELLER may defer the refund until receipt of the goods or until the CLIENT has provided proof of shipment of the goods, the date this is the first of these facts.
Terms of return
The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communication of its decision to withdraw from this contract, return the goods to: ROCK'NFREELIFE®82 ROUTE LEON LACHAMP, 13009, MARSEILLE, FRANCE.
This deadline is considered respected if the CUSTOMER returns the good before the expiration of the fourteen (14) days deadline.
The CUSTOMER will have to bear the direct costs of returning the goods.
In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CLIENT will have to bear the direct costs of returning the goods.
State of the returned property
The PRODUCT must be returned according to the instructions of the SELLER and include in particular all the delivered accessories.
The responsibility of the CUSTOMER is engaged only with respect to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this PRODUCT. In other words, the CUSTOMER has the opportunity to test the PRODUCT but his liability may be incurred if he proceeds to manipulations other than those that are necessary.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following hypotheses:
- Supply of goods or services whose price depends on fluctuations in the financial market
- Supply of goods made according to the CUSTOMER's specifications or clearly personalized
- Supply of goods likely to deteriorate or expire quickly
- Supply of audio or video recordings or sealed software which have been unsealed after delivery
- Newspaper, periodical, magazine (except subscription contract)
- Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of execution
- Supply of goods which by their nature are inseparably mixed with other items
- Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY
- the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the sales contract, the delivery of which can only be made after 30 days and the real value of which depends on fluctuations in the market beyond the control of the SELLER
- Supply of digital content not supplied dematerialized if the execution has started with the express prior consent of the consumer, who has also acknowledged that he will thus lose his right of withdrawal
- contracts concluded during a public auction
The PRODUCTS offered can only be delivered to EUROPE, USA, CANADA.
It is impossible to place an order for any delivery address located outside these TERRITORIES.
The PRODUCTS are sent to the delivery address (es) that the CUSTOMER will have indicated during the ordering process.
The deadlines for preparing an order and then preparing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines are excluding weekends or holidays.
An e-mail will automatically be sent to the CUSTOMER at the time of the shipment of the PRODUCTS, provided that the e-mail address appearing in the registration form is correct.
Delivery times & costs
During the ordering process, the SELLER indicates to the CUSTOMER the possible shipping times and formulas for the PRODUCTS purchased.
Shipping costs are calculated based on the delivery method.
The amount of these costs will be payable by the CLIENT in addition to the price of the PRODUCTS purchased.
The details of delivery times and charges are detailed on the SITE.
In the absence of indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and at the latest thirty (30) days after the conclusion of the contract. (Article L.216-1 of the Consumer Code).
Terms of DELIVERY
The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document or at a relay point.
In case of absence, a calling card will be left with the CUSTOMER, in order to allow him to pick up his parcel in his post office.
The CUSTOMER is informed of the delivery date set at the moment he chooses the carrier, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Otherwise, the CUSTOMER must give notice to the SELLER to deliver within a reasonable time and in case of non-delivery within this period, he may terminate the contract.
The SELLER shall refund, without undue delay upon receipt of the termination letter, the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery charges, using the same method of payment as that used by the CLIENT to purchase products.
The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. Please note that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery.
The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order, in the event of a return of the order without the customer having picked it up (the order) at a relay point or at its post office return costs will be applied up to €8 including tax in the event of a refund and €4 including tax for returning the order.